Policies

Collection of Information

Usage of this Website and its tools are ruled by this Privacy Policy. This document has been put forth in accordance with the provisions of Rule 4(1) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which needs the publishing of privacy policy for handling or dealing with personal Information like sensitive personal data and other information.

We may collect your Personal Information when you use our services or Digital Channels or otherwise interact with us during the course of our relationship. We collect Personal Information which is relevant and absolutely necessary for providing the services requested by you and to continually improve the DHANIK TRADERS OPC PRIVATE LIMITED Digital Channels.

All other websites belonging to us or our vendor’s websites linked to our websites may also contain privacy policies which may be different from this Policy. Please check the privacy policy carefully & read the terms & conditions provided on the other linked websites as well.

1. Personal and Sensitive Personal Information collected includes but not limited to
2. Name, age, gender, photo, address, phone number, e-mail id, your contacts and nominee details
3. PAN card number, KYC related information such as videos or other online/ offline verification documents as mandated by relevant regulatory authorities, your business-related information
4. Aadhaar information including Aadhaar number or Virtual ID for the purposes of e-KYC authentication with the Unique Identification Authority of India (UIDAI). Note that submission of Aadhaar information is not mandatory for e-KYC authentication, you can also use other types of information, such as your PAN or GST number
5. OTP sent to you by your bank or by DHANIK TRADERS OPC PRIVATE LIMITED
6. Balance, transaction history and value, bank account details, wallet balance, investment details and transactions, service or transaction related communication, for smooth transaction using DHANIK TRADERS OPC PRIVATE LIMITED or any of the services
7. Your device details such as device identifier, internet bandwidth, mobile device model, browser plug-ins, and cookies or similar technologies that may identify your browser/DHANIK TRADERS OPC PRIVATE LIMITED Application and plug-ins, and time spent, IP address and location

Information may be collected at various stages of your usage of the DHANIK TRADERS OPC PRIVATE LIMITED Digital Channels such as

1. While visiting DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels such as website/ App/ Facebook page/ Instagram page etc
2. Registering on DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels as an "user" or "merchant" or any other relationship that may be governed by terms and conditions listed on DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels
3. Transacting or attempting to transact on DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels
4. Accessing any links, e-mails, chat conversations, feedbacks, notifications sent or owned by DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels and if you opt to participate in our occasional surveys
5. Otherwise dealing with any of the DHANIK TRADERS OPC PRIVATE LIMITED or Affiliates/Entities/Subsidiaries/Associates
6. While applying for career opportunities with DHANIK TRADERS OPC PRIVATE LIMITED

We and our service providers or business partners may also collect your Personal Information from third parties or information made publicly available including but not limited to

1. Your demographic and photo information including but not limited to Aadhaar number, address, gender, and date of birth as a response received from UIDAI upon successful Aadhaar e-KYC
2. Financial history and other information for the purpose of verifying and authenticating an investment transaction request you place with us to prevent suspicious transactions, or to comply with court judgements and bankruptcies, from credit reference and fraud prevention agencies
3. Vehicle-related information when you opt for vehicle insurance
4. Your resume, your past employment and educational qualification for background checks and verifications, through online or offline databases that are otherwise legitimately obtained in case you apply for employment opportunities with DHANIK TRADERS OPC PRIVATE LIMITED

Purpose of Collecting Information

DHANIK TRADERS OPC PRIVATE LIMITED may process your Personal Information for the following purposes

1. Creation of your Merchant account and verification of your identity and access privileges
2. Provide you access to the products and services being offered by us, merchants, affiliates, subsidiaries, associates, or business partners
3. To conduct the KYC compliance process as a mandatory prerequisite as per the requirements of various regulatory bodies, banks including UIDAI under the Aadhaar Act and its Regulations
4. To validate, process and/or share your KYC information, nominee details with other intermediaries, Regulated Entities (REs) or AMCs or financial institutions or with any other service providers as may be required
5. To authenticate a transaction request; confirm a payment made via the services or validate a standing instruction for a Systematic Investment Plan
6. To process payments on your behalf and on your instructions; communicate with you for your queries, transactions, and/or any other regulatory requirement, etc.
7. To carry credit checks, screenings or due diligence checks as lawfully required by us; detect and protect us against error, fraud, money laundering and other criminal activity; enforce our terms and conditions
8. To enhance your user experience in various processes/submission of applications/availing of product/services offered by analysing user behaviour on an aggregated basis
9. To monitor and review products/services from time to time; customize the services to make your experience safer and easier, and conducting audits
10. To allow third parties to contact you for products and services availed/requested by you on DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels or third-party links
11. To inform you about online and offline offers, products, services, and updates; customizing and improving your experience by marketing, presenting advertising, and offering tailored products and offers
12. To resolve disputes; troubleshoot problems; technical support and fixing bugs; help promote a safe service
13. To identify security breaches and attacks; investigating, preventing, and taking action on illegal or suspected fraud or money laundering activities and conducting forensic audits as part of internal or external audit or investigation by DHANIK TRADERS OPC PRIVATE LIMITED or government agencies located within India or outside the Indian jurisdiction
14. To comply with legal obligations if any While we may have all your Personal Information for other legitimate business cases, we ensure to take appropriate steps to minimize sharing and processing of these information to minimal extent possible, so that it is less intrusive to your privacy.

Usage of Cookies or other Information

We use data collection devices such as “cookies” or similar technologies on certain pages of the Digital Channels to help Analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your device hard-drive/storage that assist us in providing our services. Cookies do not contain any of your Personal Information. We offer certain features that are only available through the use of a “cookie” or similar technologies. We also use cookies to allow you to enter your password less frequently during a session. Cookies or similar technologies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your device hard-drive/storage at the end of a session. You are always free to decline/delete our cookies or similar technologies if your browser/device permits, although in that case you may not be able to use certain features on the Digital Channels and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar technologies on certain pages of the Digital Channels that are placed by third parties. We do not control the use of cookies by third parties.

Sharing of Information and Disclosures to Relevant People/ Authorities

Your Personal Information is shared as allowed under applicable laws, after following due diligence and in line with the purposes set out in this Policy. We may share your Personal Information in the course of your transaction with different categories of recipients such as business partners, service providers, merchants, affiliates, associates, subsidiaries, legally recognized authorities, regulatory bodies, governmental authorities, financial institutions, internal teams such as marketing, security, investigation team, etc.

Personal Information will be shared, as applicable, on need-to-know basis, for the following purposes

• For enabling the provision of the products/services availed by you and facilitating the services between you and the service provider, as requested
• For the Aadhaar authentication process by submitting Aadhaar information to Central Identities Data Repository (CIDR) and National Securities Depository Limited (NSDL)
• For complying with applicable laws as well as meeting the Know Your Customer (KYC) requirements as mandated by various regulatory bodies, whose regulated service/product you opt through our services/Digital Channels
• For completing a payment transaction initiated by you on a merchant site, where based on your instructions, the merchant requests to fetch your Personal Information from us
• For the purpose of processing your financial product subscription requests placed with us and ensuring that these requests reach the relevant financial institution whose service/product you have opted for
• If it is required by financial institutions to verify, mitigate, or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations
• For services related to communication, marketing, data and information storage, transmission, security, analytics, fraud detection, risk assessment and research
• For enforcing our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public
• If required to do so by law or in good faith we believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process
• If requested by government authorities for government initiatives and benefits
• For grievance redressal and resolution of disputes
• With the internal investigation department within DHANIK TRADERS OPC PRIVATE LIMITED or agencies appointed by DHANIK TRADERS OPC PRIVATE LIMITED for investigation purposes located within or outside the Indian jurisdiction

While the information is shared with third parties as per purposes set out in this Policy, processing of your Personal Information is governed by their policies. DHANIK TRADERS OPC PRIVATE LIMITED ensures stricter or no less stringent privacy protection obligations are cast on these third-parties, wherever applicable and to the extent possible. However, DHANIK TRADERS OPC PRIVATE LIMITED may share Personal Information with third-parties such as legally recognized authorities, regulatory bodies, governmental authorities, and financial institutions as per purposes set out in this Policy or as per applicable laws. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies.

Storage & Retention of Information

To the extent applicable, we store Personal Information within India and retain it in accordance with applicable laws and for a period 1 Financial year no longer than it is required for the purpose for which it was collected. However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes. Once the Personal Information has reached its retention period, it shall be deleted in compliance with applicable laws.

Reasonable Security Practices

DHANIK TRADERS OPC PRIVATE LIMITED has deployed technical and physical security measures to safeguard user’s Personal Information and Sensitive Personal Information. Specifically, in order to safeguard your Aadhaar information, we have implemented applicable security controls as given under and required by the Aadhaar Regulations. We understand that as effective as our security measures are, no security system is impenetrable. Hence, as part of our reasonable security practices, we undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.

Further, you are responsible for maintaining the confidentiality and security of your login id and password. Please do not share your DHANIK TRADERS OPC PRIVATE LIMITED login, password, and OTP details with anybody. It shall be your responsibility to intimate us in case of any actual or suspected compromise to your Personal Information. In case someone tries to login using your credentials on web, it has to be authenticated by an OTP which will be sent on your registered mobile no. In addition to 3 wrong attempts to login will block your id for security reasons and it can only be unlocked using OTP.

We have provided multiple levels of security to safeguard the DHANIK TRADERS OPC PRIVATE LIMITED Application by login/logout option and DHANIK TRADERS OPC PRIVATE LIMITED.’s Application lock feature (“Enable Screen Lock”) that can be enabled by you. We have preventive controls implemented to ensure you use DHANIK TRADERS OPC PRIVATE LIMITED.’s Application on your device and the same login credentials cannot be used on different device without any additional authentication/OTP.

Usage of Third-Party Products, Services, or Websites

When you are availing products and services of service providers on DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels, Personal Information may be collected by respective service providers and such Personal Information shall be governed by their privacy policy. You may refer to their privacy policy and terms of service to understand how your Personal Information will be handled by such service providers.

Our services may include links to other websites or applications when you visit our Digital Channels. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser or on the m-site you are redirected to), use of any Personal Information that you provide on these websites or applications is governed by the privacy policy of the operator of the application/website, you are visiting. That policy may differ from ours and you are requested to review those policies or seek access to the policies from the domain owner before proceeding to use those applications or websites. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies.

Your Consent & Acceptance

We process your Personal Information with consent. By using the DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels or services and/or by providing your Personal Information, you consent to the processing of your Personal Information by DHANIK TRADERS OPC PRIVATE LIMITED.’s in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Choice to Opt-out

We provide all users with the opportunity to opt-out of receiving any of our services or non-essential (promotional, marketing-related) communications from us, after setting up an account. If you want to remove your contact information from all our lists and newsletters or discontinue any our services, please click on the unsubscribe button on the emailers.

Personal Information Access/Rectification and Consent

You can access and review your Personal Information shared by you by placing a request with us. In addition, you may at any time revoke consent given to us to store your e-KYC information, collected as part of the Aadhaar-based e-KYC process. Upon such revocation, you may lose access to services that were availed on the basis of the consent provided. In some cases, we may continue to retain your information as per the ‘Storage and Retention’ section of this Policy. To raise any of the above requests, you may write to us using the contact information provided under the ‘Contact Us’ section of this Policy.

In case you wish to delete your account or Personal Information, please use the ‘Help’ section of the DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels. However, retention of your Personal Information will be subject to applicable laws.

For the above requests, DHANIK TRADERS OPC PRIVATE LIMITED.’s may need to request specific information from you to confirm your identity and ensure authentication. This is a security measure to ensure that Personal Information is not disclosed to any person who does not have a right to receive it or is not incorrectly modified or deleted.

In cases where you need any further information specific to the product/ services that you are availing, we request you to read through the Terms and Conditions specific to the product/service which is easily accessible through the DHANIK TRADERS OPC PRIVATE LIMITED.’s Digital Channels. For seeking any further information on the same, you can write to us at the details mentioned in the ‘Contact Us’ section of this Policy.

Children Information

We do not knowingly solicit or collect Personal Information from children under the age of 18 and use of our Digital Channels is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Digital Channels or services under the supervision of your parent, legal guardian, or any responsible adult.

Changes to Policy

Since our business changes constantly, so will our policies. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this Privacy Policy at any time without any prior written notice to you. We may, however, reasonably endeavour to notify you of the changes, it is your responsibility to review the Privacy Policy periodically for updates/changes. Your continued use of our services/Digital Channels, following the posting of changes will mean that you accept and agree to the revisions. We will never make changes to policies in order to make it less protective of Personal Information already shared by you.

Contact Us

In case you have any questions, concerns, or complaints regarding the processing of your Personal Information or this Privacy Policy you may write to DHANIK TRADERS OPC PRIVATE LIMITED. Nodal Officer using this link https://dhanik-ekart.com We are committed to answer your questions within the reasonable time limit. Any delay in the resolution time shall be proactively communicated to you.