Return & Refund Policy
Return
1.1. Eligibility for Returns
Products must be returned within 10 Working Days from the date of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Certain types of goods are exempt from being returned, such as perishable goods, custom products, or personal care items.
1.2. Process for Returns
To initiate a return, please contact our customer service team at dhaniktradersopc@gmail.com, +919592977799
Provide your order number, proof of purchase, and the reason for the return.
Our team will provide instructions on where to send your returned item and a Return Merchandise Authorization (RMA) number if applicable.
1.3. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
Shipping costs are non-refundable.
If you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
2.1. Eligibility for Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2.2. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dhaniktradersopc@gmail.com, +919592977799.
Exchanges
3.1. Eligibility for Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dhaniktradersopc@gmail.com, and send your item to: OFFICE : UNIT NO. B-411, FOURTH FLOOR TOWER- B , BESTECH BUSINESS TOWERS, SECTOR 66, MOHALI 160062.
Gifts
4.1. Gift Returns If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.